The short version
Sleep with your kit for 30 nights. If you aren't sleeping better, email hello@thenightstandco.com and we'll refund you. For the mask, earplugs and headband we won't ask you to ship anything back — those are hygiene items, and posting them around the world helps nobody.
The 30-night trial
Your 30 nights start on the day your final parcel arrives, not the day you order. Kits ship in separate parcels (see our shipping policy), so we count from the last one so you get the full trial with the complete kit.
You have until 30 nights after that date to request a refund. There's no form and no conditions about keeping the packaging — the product is meant to be used, and we'd rather you actually tried it.
How to start a return
Email hello@thenightstandco.com with your order number and one line about what didn't work. That second part isn't a hurdle — we genuinely use it to decide what to stock and what to drop. You don't need to justify yourself, and we won't try to talk you out of it.
We'll confirm within one business day and issue the refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
What you need to send back
- Sleep mask, earplugs, headband — nothing. Keep them, pass them on, or dispose of them. These sit against your face and ears, and we won't resell a returned one, so shipping it back would just cost you time.
- White noise machine — sometimes. For the Complete Kit we may ask you to return the machine, since it isn't a hygiene item and can be reused. If we do, we'll email you a prepaid label. We'll never ask you to pay return postage.
Damaged, faulty, or wrong item
Send us a photo and your order number. We'll ship a replacement or refund you, whichever you'd rather, and you keep the original. This isn't limited to the 30-night window — if something arrives broken, tell us whenever you notice.
Missing items
Because kits ship as separate parcels arriving on different days, please check your tracking emails before reporting something missing. If the full delivery window has passed and a piece still hasn't arrived, email us and we'll resend it at no cost.
Cancelling an order
Email us as soon as you can. If the order hasn't been dispatched we'll cancel and refund it in full. Once parcels are with the carrier we can't recall them, but the 30-night trial still applies once it arrives.
Exchanges
We don't run formal exchanges. If you want a different kit, we'll refund the one you have and you can reorder — it's faster than routing an exchange through international fulfilment.
Questions
Email hello@thenightstandco.com. One business day, usually sooner.